The correct terminal.
The right handover.

Name the arrival

Send the flight number and date, then check the terminal from the airline. Notify the team if the terminal or flight changes.

• Flight and date
• Terminal
• Traveller number

Find the meeting

Your confirmation gives the actual pickup location. Read it after baggage claim, keep your phone available and contact reservations if an unexpected delay affects the collection.

London hotel or office

Mayfair and the City require precise door information. Give the hotel, postcode and preferred entrance, plus any second stop before pricing.

Further than London

A Heathrow collection to Oxford, Windsor or Southampton is a longer route. Include the full onward plan, cases and any appointment deadline.