North or South.
Then onward.

Check the airline detail

Share the flight number, arrival date and terminal. If the flight or terminal changes, pass the update to reservations before the car is dispatched.

• Flight number
• North or South Terminal
• Passenger phone

After baggage collection

Keep the confirmation accessible, follow the agreed meeting location and contact the team when the actual arrival changes significantly.

Describe the destination

A London hotel, Surrey residence or onward port requires an exact address. Add any second pickup or stop to the initial request.

Allow for the bags

Long-haul cases, a buggy or sporting equipment may change vehicle fit. State the bag count even when there are only two travellers.