1. Flight and terminal
Copy the flight number and arrival date from the passenger itinerary. Include the terminal where known. Recheck it close to departure and pass a change to the reservations team.
2. Traveller mobile
If an assistant books the car, give the passenger’s phone as well. The person walking out of arrivals should receive the agreed meeting instruction.
3. Luggage in real sizes
List full-size cases, cabin bags, pushchairs and equipment. A category with enough seats may not have space for everything.
4. The actual meeting point
Read the booking confirmation after reclaiming bags. Airport-wide advice online does not replace the location provided for that car and terminal.
5. The next destination
Add the complete hotel or office address and any further stop. If the same vehicle is required for meetings, request an hourly quote covering the full day.
